Having Difficult Conversations

from Russel Stuart

Overview:
Having difficult conversations isn't fun for anyone. Telling someone they don't smell nice, saying no to a client, or having to tell someone they no longer have a job is something that no one looks forward to. We feel anxious and uncomfortable.

Yet, our roles often demand that we know how, and are willing to have those difficult conversations. We need to be effective and build trust and respect, without damaging relationships along the way. (from )

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