Customer Relationship Management: Mastering Profitable Relationshipsfrom Russel Stuart
Who would you like to influence more effectively? Your manager? Co-workers? Employees? Key customers? Suppliers? Whether you need to influence someone to go along with your ideas, to make and keep commitments, to help you complete a task, or to cooperate in a team endeavor, your success is greatly influenced by your ability to use your personal power and communication skills effectively.
This fast-paced workshop will help you sharpen your skills for influencing and persuading others. You will learn to create rapport, ask directly, listen effectively, and use proven interpersonal skills to improve your effectiveness with individuals and with groups. (from )