Strategies and Steps to Manage Difficult People

from Armaya Smith

OVERVIEW
Difficult people are everywhere
• Their numbers are small but their impact is large
• Habitual behavior that affects most of the people with who they come in contact
• Frustrate and demoralize
• Loss of productivity and absenteeism
• Companies lose customers or clients
WHY SHOULD YOU ATTEND
When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive.
AREAS COVERED
What do you do when you encounter a difficult person?
The presentation gives you action steps and processes that work
• Analyze your reaction – what do you have control over
• What makes it difficult for you?
• What is the problem from your perspective?
• Strategies and steps to manage and handle the situation
• Business communication and styles
• Learn how to identify a difficult boss
• Common mistakes people make with difficult bosses
• Ways to manage the difficult boss
LEARNING OBJECTIVES
• Steps to handle the different types of difficult people
• Identify the different types of difficult people
WHO WILL BENEFIT
• HR Managers
• Supervisors
• Senior Management
• Sales and Marketing
• Leadership
• Employee Relationship Manager
• Staffing Manager
• Leaders
• Managers
• Individual Contributors

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